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Urban Key Privacy and Security Policy

1. General and Offline Statement

National Privacy Principles

Urban Key is committed to upholding the customer's right to privacy of their personal information. We do this by our implementation of the Federal Privacy Act's '10 National Privacy Principles', which set clear standards for the collection, access, storage and use of the personal information that we obtain as a normal part of our business operations. We therefore have strict policies and procedures to ensure that all personal information is handled sensitively, securely, and in accordance with the National Privacy Principles.

What personal information do we collect and store?

In order to be able to provide certain services to you, we may ask for personal details such as your name, address, telephone number or email address. Under the National Privacy Principles, we are only able to collect such personal information from you if it is reasonable and practical to do so. You are, however, under no obligation to provide any information requested by us, but if you choose not to we may not be able to provide you with a product or service that depends on the collection of that information.

How is your personal information used?

The personal information that we ask for is generally used to facilitate the provision of products to you. We may also use your personal information in other ways to provide you with better service. This may include using your personal information to advise you of new products or promotions. You have the right to tell us that you do not want us to send information to you other than for the general purpose (as above) for which we have collected your personal details.

2. Online Statement

General

This statement sets out this Site's policies relating to the privacy and security of your "personal information" and security of your other information. This privacy and security statement applies only to this Site.

A record of your visit and logs the following information for statistical purposes - the user's IP address, the date and time of the visit to the Site, the pages accessed and documents downloaded, the previous website visited and the type of browser used. No attempt will be made to identify users or their browsing activities except if required by law. This information is analysed at the end of each month to determine the Site's usage statistics.

Urban Key is required to protect and handle your personal information in accordance with the federal Privacy Act's internet privacy protocols and accepts responsibility for the privacy and security of your information while it is collected, stored in or passing through this Site.

Online Forms

Certain pages of this web site provide the facility for users to fill out an online form for the purpose of subscribing to services, ask questions, or to provide us with feedback about our web site. We will ask you to provide only enough personal information to fulfil that purpose. The Site retains the email address of people who send emails through the "Contact Us" facilities, for the purpose of follow up and for statistical analysis. Only authorised staff will have access to your personal information, which is stored in a secure area within Urban Key's Internal Computer System and will not be used for any other purpose, nor disclosed without your consent.

Note: We will NEVER ask you to provide credit card details on an email.

You should note that there are inherent risks associated with most transmissions of information via the Internet. Urban Key encourages you to consider the potential risks to the security of your personal information when making a decision as to whether or not you should utilise this Site. Urban Key has a physical address at Unit 1, Building 5, 991 South Pine Road, Everton Hills, QLD, where you may place orders or get information in person.

Persons who supply us with their telephone numbers online may receive telephone contact from us with information regarding orders they have placed online. They also may receive telephone contact from us with information regarding new products and promotions. If you supply us with your postal address you may receive periodic mailings from us with information on new products and promotions. If you do not wish to receive telephone calls or mailings from our company, please let us know by emailing privacy@urbankey.com.au , writing to PO Box 2422, Brookside Centre, QLD 4053 or telephoning 07 3355 9500. Please provide us with the same name, phone number and address details as you first provided, and we will remove you from our marketing list.

Links

This Site contains links to a number of other web sites that are advertised on this Site because they contain content related to furniture, furnishings, interior decoration and design. When a user chooses to visit a link to any such other website, they leave this Site and this privacy and security statement does not apply to those websites.

Security Information

Secure Payment Gateway - Policy for Transmission

The payment gateway at the online store at urbankey.com.au is run through Paypal Australia Pty Ltd. This provider was chosen for its ease of use, the ability for customers to make comments within their orders, and for its cutting edge security provisions for credit card information, name, address, email and any other information you provide us.

Please visit www.paypal.com.au for more details of Paypal's security measures. If at any time you would like to make a purchase from Urban Key, but do not want to provide your credit card information online, you may Contact Us over the telephone or email. (But, remember - Never send credit card details in an email.)

If ever there is any potential problem with your purchase it is Urban Key policy to contact you as soon as possible, via the contact details provided in your order.

3. Access to your personal information

In accordance with privacy law, we will provide you with access to any of your personal information we have collected and stored.

If you require access to, or to update your personal information, please contact us at privacy@urbankey.com.au or call us on 07 3355 9500. Please note: before we provide you with access to your personal information we will require relevant proof of identity.

4. Further information and changes

More information about Privacy law and the National Privacy Principles is available at www.privacy.gov.au . The content of this privacy and security statement may be updated from time to time, so we suggest that if you return to this Site on a regular basis that you carefully read the information provided.